Unsung Heroes: Inside NICC Operations and Customer Service Core
What truly makes an NICC educational experience high-quality? In this special Thanksgiving episode of The Catalyst, Director of Operations for Business and Community Solutions Kristi Flack reveals the detailed commitment of her team to flawlessly orchestrate everything from complex corporate training events to summer kids' camps. We explore the essential role of the Operations division as the ultimate generalists and information specialists, ensuring they always have a Plan B. Learn how prioritizing customer service and organizational excellence drives repeat business and builds strong workforce partnerships for NICC. Plus, stick around until the end for surprise testimonials celebrating their behind-the-scenes impact.
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